Awell's ROI impact
The benefits of the Awell platform
Awell typically provides 3 types of quantifiable benefits to its customers:
Engineering resources efficiencies: Engineers spend less time building, managing and updating care flows. Additionally, the platform amplifies the value of engineers' contributions in the remaining time spent on care flows.
Clinical resources efficiencies: Caregivers spend less time on low-value-added tasks. The Awell care flows automate the majority of these tasks so caregivers can focus on providing the best possible care to patients.
Increased billable work: A share of the clinical resources freed up above can be reallocated to seeing more patients and/or to engage in more clinical work that is billable.
Additionally, Awell provides a couple of other benefits that are harder to quantify:
Higher care flow iteration frequency: As updates don’t require some of those scarce engineering resources, (new) care flows are implemented and updated much more frequently. This increases the pace of learning, thereby also increasing the impact of care flows.
Better outcomes: Awell care flows help caregivers focus on the right patients at the right time and empower patients to independently manage their health conditions. For example, a Belgian care team increased the survival rate of lung cancer patients by 66% with the support of an Awell care flow.
Better collaboration between engineering teams and clinical teams: The visual representation of cre flows in the Awell platform demystifies complex care processes, enabling both engineering and clinical teams to have more effective collaborations.
CareOps knowledge sharing: Awell started the CareOps movement to improve the practices and processes of software-powered care flows. It is now a community of thousands of healthcare operators.
Collecting ROI proof points
It’s our objective to collect proof of these benefits from each and every one of our customers to accelerate the pace of adoption of the Awell platform across the globe. There are 5 categories of ROI proof points (with increasing importance from top to bottom):
1. Qualitative feedback
Type: Qualitative quotes from users about specific metrics improved by Awell
Examples:
“Our team needed significantly less engineering resources to build and maintain our care flows”
“The clinical team was very happy to be able to spend less time on administrative tasks and more time on taking care of patients”
“Thanks to the Awell platform, we were able to iterate faster and, therefore, make the care flow more impactful”
“Thanks to our heart failure care flow, patients had fewer complications”
2. Comparative assessments
Type: Estimations of resource savings or performance enhancements (often ball-park estimates)
Examples:
“Our clinical team freed up 1/4th of their time thanks to the automation of the care flow”
“We halved the time to bring a care flow live”
“We needed 90% fewer engineering resources to build the care flow with Awell”
3. Quantitative metric improvements
Type: Specific metrics showing the amount of time or resources saved
Examples:
“With Awell, we reduced the hours spent on care flow management by 150 hours annually”
“We freed up 4 nurses from our disease management programs and allocated them to other programs”
“Our care flow went live in 4 days with Awell compared to 3 months without Awell”
“Our lung cancer patients live 30% longer thanks to the care flow”.
4. Financial impact
Type: Dollar-value savings or revenue gains
Examples:
“Our engineering department saved $650K after implementing Awell”
“We were able to bill $1.2M extra by reallocating the freed up resources to other billable activities”
5. Return on Investment
Type: Return on Investment (ROI) and/or Net Present Value (NPV) calculation
Examples:
“The benefits of the Awell platform led to an NPV of $3.9M and an ROI of 323% in the first 3 years of implementation”