August 2023

2023-08-30 Introducing AvaGPT: Your Ultimate Developer Companion
✏️

Status
title build | documentation

We are excited to introduce you to the latest addition to our team: AvaGPT. Ava isn't a flesh-and-blood team member; she's a digital companion you can engage with on our developer hub. She's your one-stop shop for accessing the wealth of knowledge within our Developer Hub. Powered by AI and LLMs, it is your instant on-demand source for answers to all your questions to build with and on top of Awell. Imagine having all the information you need, right at your fingertips, ready to supercharge your Awell projects.

While our search feature can still be your trusty companion when you have a precise question in mind, AvaGPT thrives in situations where answers aren't readily found in the documentation. She excels in piecing together information from various sources to provide you with comprehensive answers and solutions. Moreover, AvaGPT can even generate fresh content based on existing documentation like her ability to generate executable code in any programming language you prefer. Say goodbye to tedious translation work and hello to accelerated development.

We've recorded a demo video that showcases AvaGPT's incredible capabilities. Have a look to learn more and witness how she can transform your development journey 👇 .

With AvaGPT, we're putting the power of knowledge and innovation in your hands. Say hello to a more efficient, effective, and enjoyable developer experience. Want to try it out yourself? Click here!

2023-08-23 Import patient demographics using the PDQ integration
🛠️

Status
title build | integrations

⚡

Status
title OPERATE | awell Care

We're thrilled to introduce a feature that will make your care team's life easier when using Awell Care to manage care flows. We understand that many of you rely on external systems to store crucial patient information. If you're a hospital, this often means Electronic Health Records (EHR), while virtual-first care providers might use proprietary or CRM-like systems.

With our new Patient Demographic Query (PDQ) integration, you gain the power to effortlessly retrieve patient demographic data from your external systems. Say goodbye to the manual hassle of entering patient details into Awell. Once you configure the PDQ integration in the Developer settings of your organization, you'll notice an "Import patient" button within Awell Care. This button is exclusively enabled when PDQ integration is set up. To see exactly how it works, have a look at the demo video 👇.

This enhancement ensures a seamless experience for your care team, freeing you up to focus on what you do best—providing exceptional care. Click here if you want to learn more about the PDQ integration and how to set it up for your organization.

2023-08-14 Add metadata to forms and questions
✏️

Status
title design | FORMS

⚡

Status
title OPERATE | awell Care

We believe that every form should adapt seamlessly to its purpose, whether you're engaging with patients or empowering clinical staff. That's why we're pleased to introduce a powerful new feature: the ability to set metadata as a JSON object on forms and individual questions.

Forms serve diverse needs, and so should their display modes. With this update, you have the tools to tailor the experience precisely as you envision it. Care flow builders now have the freedom to enrich forms with context that matters most to their use case.

For example, you can also elevate question engagement by adding metadata such as placeholders, question helper text, internal references (e.g. input type, slugs) or even question styles (from just a plain question to a question with links and/or images).

With metadata, all crucial information – content and context – can now coexist harmoniously. When you fetch forms with metadata via the Orchestration API, you now intrinsically know how to display or work with them – spend less time data wrangling, more time polishing your product.

Metadata is configured within the Studio’s form builder and is designed to be easily found but not a distraction for clinical users. We want their focus entirely on building the best forms to ensure compliance and accuracy, while leaving integration details to others.

We’re excited about this new feature’s ability to level-up your form-building experience. We hope it enables you to continue seamlessly bridging the needs of your patients, clinical personnel, and engineers.

2023-08-09 Better support for standardized questionnaires in Awell Hosted Pages
⚡

Status
title OPERATE | Awell hosted pages

In our commitment to enhancing your experience with standardized, validated questionnaires like the EQ-5D, we've taken significant strides to ensure that the presentation of these forms adheres to strict requirements. Our latest update encompasses various improvements, including:

1. Optimized Question Display: We've made tweaks to ensure that standardized questionnaires fit perfectly on any screen without the need for any scrolling. This enhancement is specifically tailored to the conversational form format, making interactions seamless across all devices.

2. Custom Trademark Text: Standards bring strict requirements on presentation, and that's why we've introduced the ability to set trademark text within Studio for each form. This text appears at the bottom of each page for Awell Hosted Pages forms, ensuring this requirement can be easily met.

3. Enhanced Slider Clarity: We understand the importance of clarity when it comes to slider questions. With this in mind, we've improved the alignment of the labels and values for slider question inputs, significantly improving readability and ensuring a smoother patient experience.

4. Flexible Form Autosave: Compliance is paramount, and our update caters to this need. The new capability allows you to disable form autosave at the care flow level, giving you full control over the storage and usage of incomplete form responses, all while adhering to relevant requirements.

2023-08-02 Better form experience with auto progress and autofocus for conversational forms
⚡

Status
title OPERATE | Awell hosted pages

You can now enable auto progress for your forms in Awell Hosted Pages which reduces the number of clicks in the conversational display mode by 35%¹. When auto progress is enabled, respondents are automatically progressed to the next question when a single select or yes/no question is answered. Additionally, all input-based question types (short/long text, date) are now automatically focused so the respondent can just start typing when a new question is displayed whereas previously it required an additional click to focus the input field.

The auto-progress reduces the effort required to navigate through the form, resulting in a smoother and more streamlined experience. Additionally, the form completion process becomes faster and more efficient. All of this contributes to higher form completion rates. Note that users can still review and modify previous answers by navigating back and forth in the form.

Do you want to enable auto progress for your care flows or want to try it out? Click here to learn more about how to configure auto progress for Awell Hosted Pages.

⚡ Added

• 🛠️

  Status
  title Build | Extensions

  : new “Assign patient to group“ action which allows to assign a patient to a group or completely remove the patient from a group

• 🛠️

  Status
  title Build | Extensions

  : DocuSign extension was added to our Marketplace

• ✏️

  Status
  title design | workflow

  : new date transformation for adding business days to a date

¹ based on the average Awell form composition, and a 50% click reduction on all question types requiring user input

July 2023

2023-07-27 Better options for handling API calls from Awell
🎛️

Status
title manage

⚡

Status
title OPERATE | CAREFLOW BEHAVIOUR

Sometimes things just don’t go to plan, but like all things in life, it’s how you recover that matters. With that in mind, Failed API call retry logic can now be configured at the organisation and care flow level, giving you full control over how our system responds when a request goes awry. Want us to wait longer before retrying? Perhaps you prefer full control over what happens next? All of that is now possible, for all care flows or just the ones you choose.

Additionally, idempotency keys are now appended to the headers to all outgoing API calls. An idempotency key is a unique value generated by the client which the server uses to recognize subsequent retries of the same request. For any given patient care flow, the key we use for a call is the id of the activity that generated the request, ensuring that it is both unique and traceable.

🛠️ Fixes

• ✏️

  Status
  title design | workflow

  : The GraphQL API call test suite in Studio was not parsing the variables correctly, causing requests to fail. Additionally GraphQL API call bodies were not correctly initialised, causing issues if the variables input was left unchanged

• ✏️

  Status
  title design | workflow

  : Creating data point definitions from the API call action data mapping panel no longer wraps the definition name in superfluous quotation ("") marks

• ✏️

  Status
  title design | workflow

  : Switching between GET and POST methods for the REST API call action correctly updates the UI now without the need to reload the page

2023-07-26 Stop a care flow in Awell Care
⚡

Status
title OPERATE | awell Care

You can now stop a care flow of a patient in Awell Care. Stopping a care flow was already possible via our API but we now made the operation easily available for everyone that is using Awell Care to operate care flows. When a care flow is stopped, no new activities will be activated and existing activities cannot be completed anymore. Compared to deleted care flows where data is removed, the data of stopped care flows will still be available for you. Please note that for the time being care flows cannot be resumed.

Stopping a care flow can be done from the patient profile where it’s easy to stop multiple care flows at once or from the care flow details page via the “Manage” button.

2023-07-18 Choose how to present your forms with form display mode
⚡

Status
title OPERATE | awell hosted pages

You usually see online forms in two flavors: conversational (display one question at a time) or in a more traditional/regular layout (display all the questions at once). We understand that each of the two form modes can serve a different purpose and use case. That’s why care flow builders can now configure the display mode of a form.

You might want to keep the conversational display mode for patients as that mimics a more natural way of communicating, is easier to create a more personal experience, and is more interactive. On the other hand, you might want to display some longer forms for your clinical personnel in the regular display mode as that makes navigating and validating the form much easier. It’s up to you to decide which display mode works best for your use case and population. Learn more about how to set the display mode for your forms and the pros and cons of each form mode.

⚡ Added

• ✏️

  Status
  title design | workflow

  : Three new date transformations have been added (YYYY, YYYY-MM, YYYY-MM-DD)

2023-07-03 | Additional Healthie webhook events, find your data points more easily, and Sendgrid extension update
✏️

Status
title design | workflow

🛠️

Status
title Build | Extensions

⚡

Status
title OPERATE | awell hosted pages

Extension webhooks enable any 3rd party to push real-time events to Awell. These webhooks can then be used to start a care flow in Awell. Until now, the Healthie extension only supported two webhook events from Healthie: patient.created and appointment.created. But that has changed in our last release and you can now leverage many more Healthie events to trigger a care flow in Awell.

To leverage the new webhook events you will have to refresh your Healthie extension through the Extension settings and don’t forget to enable the webhook events you are interested in via the “Webhook” tab.

applied_tag.created, applied_tag.deleted, appointment.created, appointment.deleted, appointment.updated, form_answer_group.created, form_answer_group.deleted, form_answer_group.locked, form_answer_group.signed, lab_order.created, lab_order.updated, message.created, message.deleted, metric_entry.created, metric_entry.deleted, metric_entry.updated, patient.created, patient.updated, request_form_completion.created, request_form_completion.deleted, request_form_completion.updated, task.created, task.deleted, task.updated

Prior to this release, it was often difficult to find the data points you need. Especially if you were working with data points from Extension webhooks. We did some changes to how data points are listed in the data point dropdown and how data points from Extension webhooks are identified:

• Data points in the data point dropdown are now grouped by category (eg: Form answers, Calculation outputs, Baseline information, …)

• Data points originating from Extension webhooks are composed as follows: {extension}.{event}.{dataPointKey}.

We shipped a new version of the Sendgrid extension which includes a new action that allows you to add or update contacts in Sendgrid. This allows you to easily manage lists and contacts right from within your care flows.

Unfortunately, the updated extension isn’t backward compatible with the previous version. There is no issue for care flows that don’t have the Sendgrid extension configured (yet) as they will only be able to enable the newest version of the extension moving forward.

However, existing care flows already using the Sendgrid extension prior to this release will have to migrate the legacy Sendgrid extension to the new one. Our customer success team will reach out to you to make this migration as easy as possible.

We will officially deprecate the older version of the Sendgrid extension on 01 Sep 2023 so make sure you have performed the migration by that date. The old extension and its action are indicated by a DEPRECATED label.

✨ Other improvements

• ⚡

  Status
  title OPERATE | awell hosted pages

  : Awell Hosted Pages is now available in a new language and has undergone various enhancements, including a streamlined and more precise progress bar as well as expanded body margins

June 2023

2023-06-28 | New operators for your conditional logic
✏️

Status
title design | workflow

Ever wanted to build conditional logic into your care flows based on certain data points not having (or having any) value? Then the Has no value and Has any value operators will be a great addition to Awell Studio for you! They are particularly useful when you would like to trigger tracks or steps in your flow when data is absent or present (eg: branch to a step that sends an SMS notification when the patient has no email address). Both operators are available for all data point value types.

Additionally, an Is today operator was added which can be used on date data points. This allows you to transition to a step in your flow when the date you are using as a reference equals the date of today.

2023-06-26 | Create and manage your API keys via the Awell Platform
🎛️

Status
title manage

Your engineers can now create and manage API keys from within the Awell platform. With this new feature, your engineering team has full control and flexibility over their API integrations. Moreover, they have full visibility on all API keys that grant access to Awell’s API in the name of their tenant. Learn more about managing your API keys and keeping them safe.

API keys generated prior to this release will remain to have access to our API but will not be visible in the list of API keys in our app. You can choose to keep using your existing API keys or to create new ones and use them to replace those that were manually created by Awell prior to this release. If you do so, we are happy to delete the old API keys from our system. Get in touch with our customer success team if you would like more information or would like to deprecate your old API keys.

✨ Other improvements

• ✏️

  Status
  title design | workflow

  : There is now a dedicated date transformation that allows you to format dates according to the ET timezone.

• 🛠️

  Status
  title Build | Extensions

  • Twilio - New action to send text messages from a Messaging Service (instead of a “From” number)

  • Healthie - add support for configuring a date interval value when the interval type is “once”.

🛠️ Fixes

• ✏️

  Status
  title design | workflow

  : Fixed an issue with incorrect activation dates when using “after a delay of“ timing logic.

• 🛠️

  Status
  title Build | Low-code integration

  : Fixed an issue where the slider input in Awell Hosted Pages couldn’t handle existing answer values.

• 🛠️

  Status
  title Build | Extensions

  : Healthie - Fixed an issue where actions were marked as successful when instead no action was performed in the Healthie system because the Healthie API returned one or more errors.

Prior 2023-06-26

See https://awellhealth.atlassian.net/wiki/spaces/AR/pages/3454500981/What+s+New.