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The most important persona in this stage is the members of the care team, including the patient, as they interact with live care flows and see what activity needs to be done by whom. This is what Care management is all about.
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Measure
The Monitor measure stage enables tracking multiple aspects of live care flows as they are being orchestrated, ranging from Error monitoring used by software engineers to tracking important business Metrics like patient-reported outcomes, engagement, and drop-off rates by clinical operations, product people, and executives.
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